I was charged $99 for the work from horizon. I never received promised estimates from ****** for follow on replacement. *** ******* stated it was the igniter and fixed it with a small part. I then had our previous HVAC technician come out and check the unit. He stated he would have to replace the whole unit at approximately $7,000. I currently have 3 detectors in the house by vents that have shown no signs of issue. At the time the unit was not operating so there were no tests done of the carbon monoxide level. He advised that the carbon monoxide would be dangerous. ****** then stated he could do no more work on the unit as it would be unsafe. Then he showed me a seam point and stated it was a crack. When showing me the camera he initially stated a spot was cracked before looking at the screen only to be surprised that the “big bad spot” wasn’t cracked at all. He then retrieved his camera and went to check the heat exchanger after telling me it was definitely cracked. During initial inspection ****** stated that it could also be the pressure switch and that there is no universal replacement. We have a very reliable trane unit that was inspected over the summer when we upgraded our AC. When the service tech, ******* ****** came out prior to doing any inspection he stated that we would probably need a new furnace as the type we have always have cracked heat exchangers and are terrible units. Called out horizon services to fix heating problem on 1/8/23 My furnace was having issues kicking on.
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